FAQs

Find quick answers to your questions about shipping, returns, and refunds. Check out our frequently asked questions and learn more about our policies. And if you need help, our customer service team is always here to help.

DELIVERY AND TRANSPORTATION

Do you deliver to all parts of Finland?

Yes, we deliver to all parts of Finland. Delivery costs may vary depending on location. You can check the delivery options at checkout.

What are the shipping costs?

Shipping costs vary depending on the delivery address and order size. You will see the exact shipping costs for your order at checkout before confirming your purchase. We offer free shipping on orders over 50 euros.

When will my order be shipped?

Orders are usually processed and shipped within 1-2 business days. You will receive a confirmation email and tracking information as soon as your order has shipped.

Do you offer international delivery?

Yes! We currently only ship to the EU. Orders over €100 are shipped free of charge.

Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking code in your email. You can use this code either on our website or on the carrier's website to track the progress of your order.

PAYMENT AND BOOKING

What payment methods do you accept?

We accept all major credit cards, including Visa and Mastercard. You can also pay securely with Google Pay and Apple Pay.

Can I cancel or modify my order after placing it?

Yes, you can cancel or modify your order within 24 hours by contacting our customer service.

Do you offer returns or exchanges?

Yes, we accept returns and exchanges within 14 days of delivery, provided the products are unopened and in their original packaging. For more information, please see our Returns Policy.

RETURNS

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, you can return your order within 14 days of purchase. Products must be unused, in their original packaging and accompanied by a receipt or proof of purchase. For full details, please see our Returns Policy page.

Do I need to return the product?

Contact customer service - we will help you further.

Are there any products that cannot be returned?

Yes, certain products, such as personalized items, opened beauty or hygiene products, and items marked as sold out, are not eligible for return. Please see our Return Policy for a full list of non-returnable items.

Do I have to pay return shipping costs?

Return costs are the responsibility of the customer. However, if the return is due to our error – for example, the wrong or defective product – we will be responsible for the return costs.

REIMBURSEMENTS

How long does it take to process a refund?

Once we receive your returned product, we will inspect it and notify you whether your refund has been approved or declined. If approved, it will be processed within 5-7 business days and the amount will be refunded to the original payment method.

Will I get a refund for a discounted product?

Yes – discounted items are eligible for the same 14-day return policy as regular priced items, as long as the item is unused, in its original packaging and accompanied by proof of purchase. Please note that certain items, such as opened beauty or hygiene products and personalized items, are not returnable for safety and hygiene reasons.

What should I do if I haven't received my refund?

If you have not received a refund within the stated processing time, please check with your bank or credit card company first, as it may take some time for the refund to appear. If you still have not received a refund, please contact our customer service for further assistance.

Will I get a refund if my product is damaged or defective?

Yes. If you receive a damaged or defective product, please contact us immediately and include pictures and a description of the problem. We will provide you with return instructions, and once the product has been received and processed, we will offer you a full refund or a replacement product of your choice.

Didn't find the answer you were looking for?

We're here to help! If you have any questions, need assistance, or would like to provide feedback, please fill out the form below. Our team is committed to providing you with the best possible support and we'll get back to you as soon as possible.

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